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Policy Highlights

These policies may affect your use of visp.net services: Log research — Log research is a special support event that while uncommon, may incur charges for ISPs making requests. Click the link for more...

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PayPal Integration

Visp.net supports integration with Paypal’s Website Payment Pro. To integrate your Ultimate Back Office Billing and Management Software™ with Paypal, follow these steps: Login to Paypal Browse, to...

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Sync Utility for Outlook

Want to sync your webmail account with MS outlook? See this Webmail Help page for step-by-step instructions. The post Sync Utility for Outlook appeared first on WISP Billing Software | Managed ISP...

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ACH

The Automated Clearing House (ACH) is an electronic payment network used by individuals, businesses, financial institutions, and government organizations. Electronic ACH payments provide better cash...

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Getting Wiki Via RSS Feed

There are several ways to use the RSS feed, depending on which changes you want to see: For changes to any Wikipedia article: go to the article’s history page and use the toolbox link labeled “RSS” to...

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Domain Admin Login Issue

There is a known issue with the admin control panel interface truncating the password and leaving out special characters, such as the # sign, when you copy and paste the password. The same issue also...

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Allowed Characters

Here is a list of allowed characters for the different fields in the Billing and Management software: Subscriber/Billing Info tab Company – alphanumeric characters – the following special characters:...

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Email Settings

Primary DNS Server: Obtain DNS server address automatically   Secondary DNS Server: Obtain DNS server address automatically   Replace domain.com in examples below with the subscribers email or hosting...

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Opening a Trouble Ticket

Go to visp.net > login > type in account username and password > Create New Trouble Ticket. You will be given a form to fill out. This will be your trouble ticket. Fill out this form – make...

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Unable to Download/Print Invoices/Statements from UBO

If you are having trouble downloading or printing invoices/statements from UBO and getting this error message: then the problem is in the Internet Explorer because it doesn’t allow saving of encrypted...

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Log Research

Visp.net logs many gigabytes of data per day. The data are logged for troubleshooting purposes when needs arise. Our experience has been that nearly 100% of log research requests received merely show...

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How to Handle Botnet Issues Affecting your MikroTik device

The post How to Handle Botnet Issues Affecting your MikroTik device appeared first on VISP.

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Custom Development

Custom Development is development requested by an ISP that does not fall within the general development guidelines or normal operating parameters of our existing systems. Our retail rate of $150 per...

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HTACCESS

.htaccess files are special files that contain instructions for the web server software, generally used to limit access to a file or directory, add content-types, or perform URL rewriting or simple...

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iPhone Setup

iPhone users should use IMAP protocol with standard port 143. Outgoing can use port 25, 587, or 2500. If 25 is blocked (often is on many wifi networks), 587 or 2500 may work better for SMTP. – – –...

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Authorize.net Autobill Settings

Go to Authorize.Net, then click on the Merchant Login link and login with your authorize.net account. After logging into your account, you will need to go into the settings section and configure the...

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